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Questions or comments for the Web manager

BrokerNet is designed to save you time and give you the information you need quickly. Let us know how we can better support you. For client support or answers about our products, contact a representative.

Please note: The Web manager cannot answer medical questions. Please contact a medical professional for health-related issues.

Kaiser Permanente Apply Online support (individual and family plans only)

  • Information about plans, rates, and online quotes and applications, including how to apply and application status
    800-634-4579
  • Technical support, including password reset
    800-207-5084

Broker appointment support

If you have any questions about the appointment process, contact the Broker Services Team at 800-789-4661, option 6. If you encounter technical issues, fill out and submit the form below.

BrokerNet account technical support

Site feedback

To report technical problems or provide site feedback:

  • Fill out and submit the form below. (This form is for BrokerNet feedback only. For KPAOL inquiries, please refer to the contact information above.)
  • Or call 1-866-236-0189 (toll free), Monday through Friday, 8 a.m. to 5 p.m., Pacific Time, excluding major holidays.

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